Frequently Asked Questions
Returns & Refunds
Because of the nature of our products and our quality standards, we unfortunately cannot accept returns. However, we will evaluate each claim to determine if a refund or replacement is appropriate.
Our support team is also here for you if you have any questions. Contact Us
Gift Cards are non-refundable.
Requests for refunds or replacements must be made within 15 days of receipt of product.
Approved replacements will be shipped within 5 business days of product availability.
Approved refunds will be processed on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping & Delivery
Orders will ship within 3-5 business days (excludes weekends and holidays) from order confirmation
Once an order is shipped, products typically arrive within a week or two.
Shipping timelines are not guaranteed.
Shipping rates can vary depending on your region and are calculated at checkout.
Yes, we offer free shipping for orders over $150 (cannot be combined with other discounts or promotions)
We ship internationally through Etsy, please visit our shop: LullabySilksShop
Care and Maintenance
Yes! For best results, wash on gentle cycle with silk-friendly detergent in cold water and a garment bag.
Heat can damage silk fibers, so hang drying is the best way to extend the life of your Lullaby Silks products.
Any low-pH detergent for delicate fabrics will gently clean your Lullaby Silks products.
To experience the full benefits of healthy silk, we recommend detergents that are National Eczema Association-approved and free of dyes, fragrances and harmful substances.